Website Asset Recruitment

Asset Recruitment

#01008

Engineering Support Supervisor

In short …The Engineering Support (ES) department provides expertise to Field Service engineers, supporting teams as well as customers in solving technical issues – including repair, integration and optimization of Photolithography tools within the customers’ manufacturing environment. The ES Supervisor manages a group of engineers within the Company’s ES department.

As part of this role, the ES Supervisor manages daily operations for their group of engineers; ensuring activities are assigned to individual members, along with appropriate information, timelines, and order of priority. The ES Supervisor is responsible for ensuring requests from internal or external customers are responded to within required timelines. The ES Supervisor has the authority to re-organise priorities within their group to meet customer’s needs. They are responsible for internal escalations as well as external escalations to the Company’s other subsidiaries as required to support operation.

In addition to daily operations management, an important part of the ES Supervisor responsibilities is to develop group strategy in collaboration with their line manager as well as growing talent within the group. This includes developing training plans for continuous skills improvement as well as managing performance reviews. The ES Supervisor is also responsible for some administrative tasks such as vacation approval, group scheduling, expenses and travel approval.

Responsibilities:
• Ensure that the group complies with all safety and quality requirements.
• Manage group activities including tasks and priorities assigned to group members.
• Ensure that requests addressed to the group are delivered to internal and external customers within the required timelines.
• Coordinate internal escalations to other groups within the Company when required to support group activities.
• Coordinate external escalations to other subsidiaries when required to support group activities
• Ensure that the group supports internal and external customer requests including quick resolution of problems by using technical knowledge and data analytical skills to develop and proliferate action plans, and overseeing their execution.
• Ensure that group members create high quality technical explanation materials when appropriate and present them in internal or customer meetings if required.
• Develop group strategy in collaboration with line manager and in alignment with corporate strategy.
• Develop group training plans for continuous skills improvement
• Performance review for group members.
• Work closely with line manager and update them regularly on daily group activities.
• Group scheduling.
• Vacation approval for group members.
• Expenses review and approval for group members.
• Travel request approval for group members.
• Create, maintain and update the group’s workflows in collaboration with group members.
• Work efficiently with other departments/groups within the business unit to ensure each technical issue is appropriately prioritised and resolved in a timely manner.
• Ensure that the group contributes to Company & corporate wide projects when appropriate.

Requirements:
• Bachelor’s Degree in Engineering discipline, Science or equivalent
• Minimum of 3 years’ experience post-qualification
• Previous experience with Project Management and Team Leadership in a customer-facing role.
• Good understanding of electronics, mechanics, optics, software development or other disciplines relevant to the Semiconductor Industry is a distinct advantage.
• Excellent problem solving and critical thinking skills.
• Open minded, agile with good ability to think “out the box” to resolve complex issues.
• Excellent communication, interpersonal, and presentation skills.
• Excellent organisational and time management skills.
• Ability to handle high-pressure situations.
• Fluent in English both written and spoken.

Work Standards
• Service orientated, customer focused.
• Strong organisational, planning and administration, as well as management and supervisory capabilities.
• Able to actively manage and prioritise several critical issues and escalations simultaneously.
• Takes ownership of work performed, cost conscious, resourceful, and proactive.
• Role model and sets a positive example for others to follow, cultivating a pro Company environment
• Strong desire to continuously improve your own technical and professional abilities.
• Strong desire to continuously improve groups capabilities and ability to innovate

Working hours
• Regular Office hours, flexibility to occasionally work out of core hours including some weekend on-call.

Travel requirements
• Occasional travel is expected for meetings and training purposes as well as customer visits.

 

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